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TopBelow are E-mail questions and answers to RV Advice that are related to appliances and accessories. You can send your question(s) using the form at the bottom of any of our Q&A pages. We answer ALL properly submitted E-mail that comes in to us..

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This page last updated April 20, 2015 containing letters emailed to Pete from January 1st - April 19th.

Reminder from Webmaster: Norcold refrigerator owners are encouraged to view our Neato Info page to see whether or not their Norcold refrigerator is one of the models under current safety recall.

Samsung microwave recall, view our Neato Info page for details.


April 19, 2015 Bob of Cold Spring, Kentucky writes regarding kitchen slide out not extending in 1998 Fleetwood Pace Arrow

Kitchen slide out will not extend. Perhaps we tried too long while motor home was not level. Now there is no action at all when extend switch is on. Where do I start?

Dear Bob,

Make sure all safety features like the ignition are off, parking brake on, etc. Anything like those items listed that will effect your slide operation to be in position for your room to operate.

Make sure the battery voltage is sufficient. Check fuses and look for the slide out room controller or relays to see if your switch is functioning and if you're getting power to the motor.


April 17, 2015 Joe of Slidell, Louisiana writes regarding problems with wiring on dual airs

I have two new air conditioner units I installed. They were both working. The front one stopped, no power to unit. I found the switches (double pole, double throw under the sink, the one towards the rear was in pieces. I bought a new one, but the wiring is not correct. Keeps throwing a breaker. I do not have a diagram, and cannot get power to the front unit.

Dear Joe, Sorry, I don't have a diagram (as stated on our Frequently Asked Questions (FAQs) page).

Find a technician who understands the wiring so you don't short out or electrocute anyone.


April 14, 2015 Ken of Rothbury, Michigan writes regarding replacing springs on HWH rear jacks on 32' 1993 Tiffin Allegro

How can I take apart/replace the springs on a 9k pound rear HWH jack? Has be a trick or two there.

Do I take it in the shop and dismantle it on the bench or dismantle it on the coach where it bolts up?

Darn near ran myself through with a number of bars and pokers trying to get the thing back together. Now I have to do it all again!

Dear Ken,

Well, I have always went through the scenario with the pry bars and prying the foot off the jack to change the springs.


April 14, 2015 William of Fresno, California writes regarding problems with levelers not retracting properly with Power Gear on 2008 Fleetwood

Having problems with Power Gear leveler. Had three of them fail to retract. Had a mechanic look at the left front and showed me that it had broken the share pin. The other where in the rear and they also failed to retract, so he tied them up so I could get home.

My question is, is it normal for this to happen? The coach has only 6,900 miles on it, but just worried if this might be a continuous problem.

Dear William,

No, your Power Gear levelers are usually reliable. You need to find out why they failed and go from there. You say a shear pin failed; so I am questioning the model of the jacks and if they are individually powered up and down.


April 14, 2015 Pam of Matthews, North Carolina writes regarding how to connect generator to electrical system in class C Minnie Winnie with Chevy 350

Can you please tell us how we connect the generator to the electrical system? The generator will start and produce power.

Dear Pam,

Look for a receptacle in the generator compartment or in the compartment with the shore power cord to plug the shore power cord into. Don't play with the cord while the generator is running.


March 30, 2015 Carlos of Harlingen, Texas writes regarding leveling jacks not working in 1996 Avion

I picked up the leveling jacks with no problem once I got to the new destination I tried to unhook and leveling jacks will not work. Looked around nothing is loose along the worrying and checked all fuses. What could be wrong with it?

Dear Carlos,

Go to the switch and check for power, then check to see if you have power going to the motor.


March 28, 2015 Francis of Horn Lake, Mississippi writes regarding whether both air conditioners can be run with shore power

I have an electrical question: If I am hooked up to a 50-Amp outlet at a campground, using an adaptor to my 30-Amp electrical connector, can I be able to run both roof A/C units without running the generator?

Dear Francis,

Probably not, unless you have switches inside that will allow you to turn on both air conditioners while plugged into shore power. Usually the 30 amp systems have one wired to the gen set.


March 28, 2015 Paul of Lindale, Texas writes regarding Power Gear leveling system in Gulf Stream Sun Voyager 38'er with Workhorse chassis

Our Power Gear leveling system panel (p/n 140-1179) lights are all flashing at same time when key turned on, when we push on/ off button, all lights go off but the jack/slide pump activates and the front jacks extend on their own, at different rates. No lights on panel.

Is the control panel bad? We can not level coach. Everything worked fine until our last trip when this started mid trip.

Dear Paul,

I would kill power to the control panel. Then reconnect it and see if it will reset. It could be a defective panel.


March 26, 2015 Molly of Galliano, Louisiana writes regarding generator will not start in 1995 Fleetwood

Our generator will not start. was working and changed batteries but still will not charge like it should. What else should we check?

Dear Molly,

Cable connections, grounds, starter, solenoid, etc., etc.


March 26, 2015 Hoss of Atascadero, California writes regarding putting in wood flooring and electric floor heating pads in 40' class A Fleetwood

I want to put wood flooring in my 40 foot Bounder. Under the floor I want to put electric floor heating pads.

My question is can I hook up the floor heating thermostat to existing furnace thermostat power wires? This way I won't need a dedicated power line put in for new floor heating pads.

Obviously I won't be using the gas furnace anymore, just want to know if I can steal furnace thermostat power wires to hook up new heating pads thermostat.

Any ideas?

Dear Hoss,

I have no experience with the heating pads. I would suggest contacting the manufacturer of the heating pads and direct your question to them, unless you can get the installation instructions and see what's needed for a thermostat.


March 21, 2015 Betty of Cochran, Georgia writes regarding water collecting on slide out of 2006 Fleetwood Bounder class A

When we pull the slide out with the dinette and sofa in after a rain the water comes in with it inside the motor home. It has a cover but water collects on the slide out. Shouldn't there be something on the slide out to prevent the water from coming inside the motor home?

Dear Betty,

It should have a slide out cover. If you do have a cover, inspect the fabric and maybe tighten the spring tension.


March 20, 2015 Thomas of Grand Chain, Illinois writes regarding replacement furnace for 1984 Fleetwood Pace Arrow

The original LP furnace is shot; old Duo Therm. What is a good furnace to replace it with, at least 20,000 BTU?

Dear Thomas,

Get the dimensions where it fits and look at the Suburban and Atwood models for a suitable replacement.


March 20, 2015 Dave of Oakford, Pennsylvania writes regarding no power to generator to start it and no power to controls on leveling jacks in 1997 Fleetwood Pace Arrow, 37' with Ford 460

1. I have no power to generator to start it.

2. No power to controls for hydraulic leveling jacks.

What can I look for to troubleshoot theses two problems?

Dear Dave,

Connections at the batteries and you might also check fuses for the jacks.


March 17, 2015 Eric of Dublin, Ohio writes regarding front leveling jacks sitting lower than rear jacks on 1998 Fleetwood Bounder on Chevy chassis

I just purchased this unit and was wondering if it is normal for the two front leveling jacks to remain slightly lower than the rears when up all the way. Seems like the rest only a foot from the ground which seems low to me.

Dear Eric,

As long as they are retracting fully and turning off the alarms you should be okay.


March 13, 2015 Rodger of Belpre, Ohio writes regarding fuel line problem with generator in 1998 National Tropical with Chevy 454

The fuel line to the generator pulls from my main tank and I think its plugged inside the tank.

Is there access to the tank without dropping it to get to the end of that line or is their something else we should look for?

I blow air into the line back into the tank and I can get fuel for only a short period of time.

Dear Rodger,

Sounds like the rubber line is dry rotted and will have to be replaced. You will need to lower the tank enough to swap the line out.


March 12, 2015 Mike of Peoria, Arizona writes regarding motor not running for leveling jacks on 1997 Fleetwood Pace Arrow

When I press the button for the leveling jacks the solenoid just clicks and the motor doesn't run. Is it possible low voltage or what do we look for first?

Dear Mike,

Test the voltage. Clean the grounds. And check to see if you're getting voltage across the solenoid to the pump motor.


March 2, 2015 Brad of Nashville, Tennessee writes regarding leveling jack problems with 1999 HR 36' Vacationer with Ford 53 chassis

I have a 1999 Holiday Rambler Vacationer with the F53 chassis. When I bought this rig 1.5 years ago the leveling jacks didn't work because the relay for the e brake safety override was bad, I was told by the dealer they put a new one in and it worked for a year, well, now they don't work and apparently all they did was tape some wires together which have come apart so now I have a relay but I don't know which wire goes to which post on the relay.

There are four wires and six posts on the relay. Can you tell me what color wire goes where?

Dear Brad,

I would need to know what brand and model of jacks first.

If you have the paper work in your coach for the jacks there should be a wiring diagram. If not, the manufacturer of the jacks could supply you with a wiring diagram.


February 22, 2015 David of Los Alamos, California writes regarding location of fuse for TV amplifier in 2003 Damon Daybreak on Workhorse chassis

Where is the fuse for the TV amplifier? There is no 12 volt power getting to the amp.

Dear David,

That's a good question. I haven't had to look for one yet and I don't know which one of the coach fuse panels to look at.

Maybe someone at Damon can help you.


February 22, 2015 Brad of Freadrich, Alberta writes regarding problems with awning not extending when parking brake is set with 2003 Alfa See Ya 40' with Freightliner chassis and Cat engine

When I set the air parking brake the daytime running light won't go out and the awning will not extend. Any suggestions?

Dear Brad,

I believe they are ignition hot and won't until key is turned off. It's a safety feature on the awning, and it depends on how the running lights are wired.


February 22, 2015 Brad of Gothenburg, Nebraska writes regarding steps won't retract on 1995 Newmar Kountry Aire on Ford chassis

I can't get my steps to retract. The switch inside the door has power ,the motor and controller has power, but the step light does not come on, I changed the bulb still nothing. My battery disconnect switch doesn't work either. I can't locate the solenoids to check the fuses The switch is a model Bd3.

Dear Brad,

The problem is the disconnect switch more than just the step is not going to be working; but is sounds like maybe the step motor is going bad and jammed up. Try tapping it with a hammer or pull it loose from the frame and see if you can free it up and then put it back on. It will work for a while.


February 20, 2015 Andy of Grand Rapids, Minnesota writes regarding furnace not igniting unless generator is running

I have had problems with power on my 5th wheel so I bought a new battery because I thought that was the problem.

For one, my furnace kicks on but will not ignite unless I have a generator going. It seems like the blower will not spin fast enough just off the battery.

Another problem I have is that my battery reads 12v and when I try to put my slide out it only drops to 11.5v, but the slide moves about a foot and stops like the battery is dead but with the meter on it at the same time it still says 11.5v.

Could this have anything to do with the inverter?

Not sure why slide out won't go out when it still reads high volts.

Dear Andy,

I think you mean converter, not inverter; and I would say probably not the converter.

It could be a ground issue if your new battery is not an undersized battery for the trailer. That could cause your issue with the furnace.

I would check for amperage or voltage drop at the slide out motor to see if you have an issue with the motor, slide out controller or the connections.


February 17, 2015 Cheryl of Wooler, Ontario writes regarding slide out not working in 2006 Coachmen

The slide is not working. We have checked all fuses - battery - switch and all are good. Any other suggestions?

Dear Cheryl,

Check the slide out motor and check to see what the manufacturer is using for a relay or controller between the switch and the motor.


February 15, 2015 Deanne of Springdale, Arkansas writes regarding humming leveling jacks on 1997 32' Winnebago on Chevy chassis

Our leveling jacks won't do anything but hum unless we have the aux switch on.

Dear Deanne,

They are probably getting powered up from the auxiliary battery and need the switch on to get adequate voltage.


February 14, 2015 Phil of Oxford, Michigan writes regarding problems turning refrigerator on

When I turn on the fridge to AC. it breaks the glass 5 amp fuse. Is something shorting it out?

Dear Phil,

Yes. Check the wiring and check the heating element.


February 12, 2015 Kevin of Tulare, California writes regarding slide out not opening with 2010 Keystone Cougar

I closed the slider and it didn't give me a problem, but when I tried to open it all it will do is make a clicking noise.

Dear Kevin,

Check to see if the noise is coming from the gear box attached to the motor; it could be stripped.


February 9, 2015 Don of West Newfield, Maine writes regarding refrigerator not working, but freezer working well

Freezer works good, fridge does not. Fridge light does not work, manual states the thermostat runs on a 3 amp fuse but does not say where it is, Any ideas?

Dear Don,

Your lower control board on the back of the refrigerator has the fuse located under the cover.


February 7, 2015 Roy of Clewiston, Florida writes regarding refrigerator quit working on gas and electric

My refrigerator stopped working. The light on front of unit is blinking. It will not work on gas either. I have checked fuses and breakers. Any suggestions on what might cause this?

Dear Roy,

Well, you don't say who the manufacturer of the refrigerator is; but it sounds like it has went into a lock out on the control board. You will need to go through the reset procedure and trouble shoot the refrigerator to find out why the control board did not sense cooling and went to "lock out".


February 5, 21015 Richard of Ogden, Utah writes regarding furnace not firing after refilling propane tank

The furnace worked fine until i ran out propane. Filled tank turned up thermostat fan comes on, I have good spark not getting propane? Any ideas?

Dear Richard,

Light the other appliances and see if you can get the air out of the lines, or check and make sure you reset your LP detector and make sure they turned the gas valve back on after filling the tank.


January 30, 2015 Jake of Ashland, Oregon writes regarding furnace only blowing cold air

This is probably a silly question, but how do I get my furnace to start blowing hot air out of my vents? All it does is blow cold air even if I leave it on for ten minutes.

Dear Jake,

Have a technician look at it and find out why it's not lighting if the LP is on and the battery voltage is up to a full charge level. When there you turn on the thermostat and there should be a short delay, then the fan should start to run and within 15-20 seconds you should hear the furnace ignite and start blowing heat.


January 28, 2015 Mark of Stevensville, Maryland writes regarding step lights not turning off in 2012 Chapparel

Outside step lights WILL NOT! go off.

Dear Mark,

I would check the switch. The step should be manual and not have a controller.


January 27, 2015 Andy of Southport, North Carolina writes regarding fuel pick up line for Onan generator in 1996 Fleetwood Bounder Chevrolet chassis tank

This question is in regards to Onan fuel line from the chassis tank to the gen-set.

I would like to know where is the fuel pickup line on the chassis tank.

On the fuel hanger there are three outlets two with fittings and one with a slip on hose with a clamp, the two with fittings I think are for the engine, one from the fuel pump and one return line. The slip on line has no tube going into the fuel for pickup for the gen-set, I cannot find the line that supply's fuel to the gen-set and I cannot drop the fuel tank as the jacks and brace are welded.

Dear Andy,

The return line does not need a tube, so if you can get to them to swap places, you should be okay.


January 27, 2015 Andrea of Wareham, Massachusetts writes regarding 6,000 watt Onan generator sparking if main breaker is flipped

This RV has an Onan generator 6000 watts. The generator starts and runs perfect, not rough at all.

When you flip the main breaker it sparks like crazy where the windings/ brushes are. Any ideas?

I've searched the web and can't seem to find any answers.

Dear Andrea,

Sounds like the brushes are worn out.


January 24, 2015 Tom of McKinney, Texas writes regarding removing front room TV from cabinet in 1997 Winnebago Adventurer

How do you remove front room TV? I can't get trim piece off to get to the TV.

Dear Tom,

If it's a plastic molding around the TV it's probably held on with Velcro and pulls off. Sometimes they are hard to pull off.

If it's wood there will be screws holding the front cover on and they probably have plugs over the screw heads, usually in the corners.

It's easy to get the TV out after you get the front cover off.


January 24, 2015 Laton of Earth writes regarding drinking water filter for 2004 Tiffin Allegro Bay

We recently acquired a 2004 Allegro Bay coach built by Tiffin and are unable to find out exactly what filter to get for our drinking water system and where to purchase it. Could you please advise?

Dear Lavoie,

If you already have one, you should be able to find a replacement cartridge at most RV supplies, even some place like Walmart.

I don't really suggest one over the other, it's a big market and your choice.


January 22, 2015 Wayne of Winnsboro, Louisiana writes regarding getting digital signal with older analog TVs

We have analog TV's in the older motor home that we just purchased.

What is the best way to receive digital signal other than purchase new digital TVs?

Dear Wayne,

Install a converter box and antenna adapter or a digital antenna.


January 21, 2015 Dewey of Moss Point Mississippi writes regarding replacing six gallon water heater with larger capacity water heater

Can I replace a six gallon water heater with a ten gallon or larger water heater?

Dear Dewey,

Check the area surrounding your water heater and see if you can enlarge the hole in the sidewall for the dimensions of the larger heater.


January 17, 2015 Don of Madeira Park, British Columbia writes regarding HWH jack self-deploying while driving 38' Mountain Aire with Workhorse chassis

One of our HWH jacks self-deploys when driving under various road conditions. to get it back up we have had to force it up and down the road it usually comes down again with the attending screeching of the alarm.

A new part from HWH allows us to stop the RV and get it up but hasn't stopped the self deployment problem - do you have a solution?

Dear Don,

You're probably going to have to replace the jack. You should be able to retract it without stopping. On some of those HWH controllers you have to leave the switch on with it in the "store" position to eliminate your problem.


January 16, 2015 Deb of Sainte Anne, Manitoba writes regarding how to start furnace

How do I start the furnace in my 1993 American Eagle?

Dear Deb,

What type of furnace do you have?

I would guess if the LP is on, that all you do is turn on the thermostat and set the temperature.

If it does not work, check the fuses. Pick up a basic RV repair and maintenance guide book or call a technician.


January 3, 2015 Mike of Quinlan, Texas writes regarding TV powering off when 1991 Fleetwood Southwind is put into gear with 454 Chevy

Need to know where the box is that turns power to front TV when you put it in gear must be stuck in off no power to front TV at all.

Dear Mike,

Look next to the fuse panel under the dash or behind the TV for a relay.


January 1, 2015 Joan of Sherwood, Arkansas writes regarding Power Gear jacks not coming down in 2005 Fleetwood Excursion

Power Gear jacks will not come down. Fluid level good. Front jacks ok.

Is there a fuse for the jacks? Is so, where?

Dear Joan,

There is no separate fuse for the rear jacks. I would suspect the touch pad or wiring to the power unit.


January 1, 2015 Gary of Los Angeles, California writes regarding whether or not he damaged his batteries by accidentally leaving the battery disconnect in the off position while generator was running or if hooked to shore power

Would I have damaged my batteries if I accidentally left the battery disconnect in the off position while generator is running or hooked to shore power?

Dear Gary,

No, you shouldn't have unless you left it for a long time and left it in a &"dead"; state.


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